Jewelry purchased with a gift voucher can be exchanged for a different size or item. Exchange for a different size is based on availability; the shipment is free. Be aware you have to pay import duties and taxes if purchasing from outside the European Union. When an exchange is not possible, you will receive [...]
Contact us immediately by sending an email to info@lienhereijgers.be and clearly state the problem. Be sure to add a photo of the detail that is broken. You will receive a return label for the shipment and a return number that you must write down clearly on the box. It is important the return number [...]
If the composite jewelry you received does not meet your expectations - for whatever reason - it can always be returned, with the exception of jewelry that was custom made. You send the jewelry back in the following way: Step 1: Send an email to customer service via the email address info@lienhereijgers.be and [...]
We always strive for sustainable jewelry that you can enjoy for a long time. We want you to be 100% satisfied with your Lien Hereijgers jewelry. Therefore, once you have received your order, check the quality of the jewelry. If your ring, bracelet, necklace or pair of earrings is damaged, we will gladly replace [...]
We do our very best for our sustainable and high-quality jewelry to reach you in perfect condition. However, sometimes things can go wrong, even if not right away. Do not hesitate to contact us, preferably by email, with a photo of the detail that is broken and a copy of the guarantee certificate with [...]